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Crisis Line Advocate
General Description: The Crisis Line Advocate provides hotline and shelter coverage, as well as conducting intakes with resident and non-resident clients and assisting with provision of services to these clients. This employee provides assistance as needed within the general framework of Noah Project. Flexible schedule with evenings, weekends, and overnights as necessary.
Salary: FT Crisis line/shelter coverage M-F, primarily 2 – 10 pm with other shifts as required | $10 an hour | Health Insurance | PTO and other benefits.
Essential Job Functions:
A. Receive crisis calls and provide immediate crisis intervention for all victims of domestic violence, dating violence and sexual assault.
B. Complete intake and exit interviews and complete all required documentation on residents and non-residents clients.
C. Assist residents in settling into shelter, room and providing a tour.
D. Assist clients’ immediate needs and refer them to appropriate resource, or utilize Noah resources.
E. Control access to the facility by residents, non-residents and visitors, oversee the security system and follow all security procedures.
F. Complete documentation, data/statistical entry and any other required paperwork on a timely basis to include maintaining client and administrative files.
G. Ensure residents are following shelter guidelines and responsibilities. Chores, quiet hours, etc.
H. Attend staff meetings and trainings as scheduled.
I. Additional duties may be assigned as necessary, including but not limited to; clerical duties, assisting with shelter program activities, conferences, fundraisers and training.
Screenable Job Requirements:
A. Possesses a high school diploma or equivalent.
B. Willingness to perform tasks outside the job description.
C. Has knowledge of first aid and CPR procedures or is willing to be trained on those skills.
D. Possesses knowledge and proficiency in general office procedures.
E. Is willing to work in stressful conditions while maintaining a positive attitude.
F. Knowledge of dynamics of domestic violence and sexual assault.
G. Maintain professional and ethical boundaries with all clients.
H. Works well with minimal supervision.
Supervision: The Crisis Line Advocate will be supervised by the Shelter Based Services Supervisor.
Selection Procedure: Applicants for this position will be screened and interviewed in accordance with the Job Posting and Hiring Procedure.
Submit resumes to email@example.com
Noah Project is an equal-opportunity employer.